Privacy Policy

Effective Date: 2024-09-01

Introduction

Agent Link ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our CRM/Issue Management Mobile Application ("App"). By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information when you use our App, including:

a) Personal Information:

• Name
• Email Address
• Phone Number
• Company Name
• User ID

b) Issue/Case Data:

• Customer complaints, feedback, or support tickets
• Any files or attachments related to customer issues

c) Usage Data:

• Device information (e.g., type of mobile device, operating system version)
• Log information (e.g., time and date of app usage, IP address)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain the App: We use your information to ensure the app functions properly and delivers the services promised.
• To process and manage customer issues: Your data is used to create, manage, and resolve issues or complaints in a timely manner.
• To communicate with you: We may send notifications, updates, or important information related to your account or usage of the App.
• To improve the App: We analyze usage data to enhance the App’s features, security, and user experience.
• To comply with legal obligations: In cases where the law requires it, we may disclose personal data in compliance with legal or regulatory obligations.

3. How We Share Your Information

We do not sell or share your personal information with third parties for their direct marketing purposes. However, we may share your information with:

• Service providers: Third-party vendors assisting with app maintenance, data storage, or customer support (under confidentiality agreements).
• Legal Authorities: If required by law or to protect our rights, we may disclose personal information to comply with legal processes.

4. Data Retention

We will retain your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, or as required by law. After that, we will either delete or anonymize your data.

5. Security of Your Information

We are committed to protecting your information and employ appropriate technical and organizational measures to secure your data from unauthorized access, disclosure, alteration, or destruction.

6. Your Data Protection Rights

Depending on your location, you may have the following rights concerning your personal information:

• The right to access your data
• The right to request corrections or updates
• The right to delete your data
• The right to object to or restrict data processing
• The right to data portability
• The right to withdraw consent where applicable

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Third-Party Links

Our App may contain links to other websites or services. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes by posting the new Privacy Policy within the App and updating the "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Agent Banking Company Of Uganda Limited
https://agentbanking.co.ug
Plot 2702, Nyangweso Road,
Off Kironde Rd, Tankhill- Muyenga
0312 180 000